We're Here to Help
Whether you're a landlord, tenant, or just curious about how Tenant Joy™ works, we’d love to hear from you. Send us a note using the form below and a real human from our support team will review it. We typically respond within one business day, and urgent issues are triaged even faster.
If you’re writing about billing, account access, or a time-sensitive leasing matter, please include as many details as possible (email on file, property address, screenshots if relevant). The more context you provide, the quicker we can help.
You can also reach us directly at support@tenantjoy.io.
Send Us a Message
What happens after you submit?
- We confirm receipt and assign your message a ticket number.
- We triage the request (billing, access, product, bug report, or general question) and route it to the right person.
- We reply with next steps—often with a direct resolution, or with any clarifying questions we need.
Tip: including links, property IDs, or screenshots helps us resolve issues much faster.
Billing & Subscriptions
Questions about plans, invoices, receipts, refunds, or upgrading/downgrading your subscription.
Account & Login
Password resets, email changes, multi-factor authentication, or locked accounts.
Leases & Documents
Help with creating state-specific leases, sending for signature, or uploading existing PDFs.
Payments & Rent
Collecting rent, tracking payments, late fees, and payment status questions.
Property Listings
Creating or editing listings, photos, amenities, and listing status (Available, Under Review, Off Market, Occupied).
Feature Requests & Feedback
Tell us what would make Tenant Joy™ even better for landlords and tenants.
Support Hours & Response Times
Our core support hours are Monday–Friday, 9:00 AM–6:00 PM Central Time (Texas). We monitor for urgent platform issues outside these hours. Most tickets receive a first response within one business day. Complex requests may take a little longer, but we’ll keep you updated.
For data privacy and security practices, see our Privacy Policy.
Frequently Asked Questions
Do I need an account to contact support?
No. Anyone can reach out. If you do have an account, include the email you use to sign in so we can find your records quickly.
How fast will I get a reply?
Most messages receive a first response within one business day. Urgent service disruptions are prioritized immediately.
Can I speak to someone by phone?
We handle most requests by email so we can track details and resolve issues efficiently. If a call is necessary, we’ll schedule one after reviewing your ticket.
Where are you based?
Tenant Joy™ is operated by SF Connect LLC in Texas, serving landlords and tenants across the U.S.
How do you handle my data?
We only use your information to provide support and improve the product. Learn more in our Privacy Policy.