Privacy Policy

**Effective Date:** October 16, 2024

SF Connect LLC (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use Tenant Joy™ (the “Platform”). By accessing or using the Platform, you agree to the terms outlined in this Privacy Policy. If you do not agree with this Privacy Policy, please discontinue the use of the Platform.

1. Information We Collect

We collect several types of information to provide and improve our services. The information we collect includes:

1.1 Personal Data

Personally identifiable information, such as your name, email address, phone number, mailing address, or other details, that you voluntarily provide to us when you register for an account, fill out rental applications, communicate with landlords or tenants, or participate in other activities on the Platform.

1.2 Derivative Data

Information our servers automatically collect when you access the Platform, including your IP address, browser type, operating system, access times, and the pages you viewed before and after accessing the Platform. This helps us improve the user experience and secure the Platform.

1.3 Financial Data

Financial information, such as payment method details (e.g., valid credit card number, expiration date) that we collect when you make payments through the Platform for rental transactions. We may store only limited financial information necessary to complete transactions; however, full payment details may be stored by third-party payment processors (see section on third-party service providers).

1.4 Mobile Device Data

Device information, including your mobile device’s ID, model, operating system, and location information if you use the Platform from a mobile device.

1.5 Third-Party Data

Information from third-party services you choose to link with Tenant Joy™, such as social media accounts or third-party identity verification services.

2. How We Use Your Information

The information we collect is used to provide and improve our services. Specifically, we may use your information to:

  • Create and manage your account on the Platform
  • Provide property management services including rental listings, applications, and communication tools
  • Process payments, collect rent, and handle related transactions
  • Send you important administrative updates or service notifications
  • Facilitate communication between landlords and tenants
  • Monitor and analyze trends, usage, and activities on the Platform
  • Improve and personalize your experience on the Platform
  • Ensure compliance with legal obligations

3. Disclosure of Your Information

We may share the information we collect about you in the following circumstances:

3.1 By Law or to Protect Rights

We may disclose your information if required to do so by law, or if we believe such action is necessary to (i) comply with legal processes, (ii) protect our rights, property, and safety, or (iii) investigate potential violations of our policies.

3.2 Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in providing services on the Platform, such as payment processors, hosting providers, and email delivery services. These third parties are required to protect your information and only use it for the specific services they provide on our behalf.

3.3 Affiliates and Business Partners

We may share your information with our affiliates and business partners to offer joint services or products. These parties are bound by similar obligations to protect your information and only use it as directed by us.

3.4 Business Transfers

In the event of a merger, acquisition, or sale of company assets, your information may be transferred to the acquiring entity. You will be notified of any such transfer and can choose whether to continue using the Platform.

4. Tracking Technologies

4.1 Cookies and Web Beacons

We use cookies, web beacons, tracking pixels, and similar technologies to improve your experience on the Platform. Cookies help us remember your preferences and understand how you interact with the Platform. You can adjust your browser settings to decline cookies if you prefer, but this may limit some functionality of the Platform.

4.2 Internet-Based Advertising

We may use third-party advertising services to display ads on the Platform and to tailor advertising to your interests. These services may use cookies or similar tracking technologies to deliver more relevant ads.

5. Third-Party Websites

The Platform may contain links to third-party websites and applications that are not operated by us. This Privacy Policy does not apply to third-party websites, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any third-party websites you visit.

6. Security of Your Information

We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security. We urge you to take precautions when transmitting information over the Internet.

7. Policy for Children

We do not knowingly collect or solicit personal information from children under the age of 13. If we discover that we have inadvertently collected information from a child under 13, we will take steps to delete such information promptly. If you believe that we may have collected information from a child under 13, please contact us.

8. Controls for Do-Not-Track Features

Some web browsers and mobile devices include a Do-Not-Track (“DNT”) feature. If you enable DNT, we will honor this request and refrain from tracking your online activity on the Platform.

9. Your Privacy Rights

You have the right to:

  • Access, correct, or delete your personal information
  • Opt-out of receiving marketing communications
  • Request that we limit the use of your personal information

To exercise any of these rights, please contact us using the information provided below. We will respond to your request in accordance with applicable data protection laws.

10. California Privacy Rights

California Civil Code Section 1798.83 permits users who are residents of California to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us using the details provided below.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be indicated by an updated “Effective Date,” and we will notify you of any material changes. Your continued use of the Platform after the posting of the updated Privacy Policy constitutes your acceptance of the changes.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

SF Connect LLC
Based in Texas, USA
Email: support@tenantjoy.io

**Last Updated:** October 16, 2024

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